Tuesday, March 31, 2009

India Today Book Club: Fraud, Scam- Don't trust!

If you stumbled on this page, I am sure it was with a purpose. Either you have not been able to reach the India Today Book Club customer support or you haven’t received your free gifts or haven’t received the order at all.

Yes, Folks, beware of India Today Book Club offers... Read e-mails below to get the flow of the story. Or you can directly begin with the comments at the end.

"You cannot trust anyone these days, even reputed companies!"

Offer Details!



Here are the TOC's, there is no mention of the articles being sent in "parts"!

Terms and Conditions:



* Rs 300 to apply as order handling and delivery charges over and above the offer value of Rs 799.
* By placing the order, the purchaser understands and agrees to all the terms and conditions of the offer.
* We will take 3-4 weeks for delivery of order subject to stocks availability.
* It will not be possible to cancel the order once the order is placed.
* Offer is available only till stocks last.
* Actual product may vary from the images shown here.
* Living Media India Limited reserves the right to terminate or extend this offer or any part thereof at any time.
* All disputes are subject to the exclusive jurisdiction of competent courts and forums in Delhi/New Delhi only.
* All forms received after the cut-off date will not be entertained and hence not eligible for the offer. Living media India Pvt Ltd. will not be responsible for postal delays,transit losses or mutilation of the order form/parcel.
* For any further assistance, please call 011-40502424 or email us at feedback@indiatodaybookclub.com


The first mail I sent to ITBC after placing the order…


From: Sachin [mailto:mailfxx@gmail.com]
Sent: Wednesday, March 18, 2009 12:32 PM
To: response (ITBC)
Subject: Reference: MITBC-WEB-12182175: Offer

Hello,

I did a booking today for the offer. I would like to know if I will be given a call prior to the delivery of the goods. I ask this because I have given my residence address for delivery. So, I might not be available at all times there. And there is no one at home.

Also, please confirm that the "Reebok TShirt size" is "L" or "Large"

Thanks,

Sachin

9XX

Response from ITBC...


On Fri, Mar 20, 2009 at 4:08 PM, Response wrote:
Dear Member,

Thanks for mail to us.

With reference to your mail we would like to inform you that your has been fully processed form our side and it will be dispatch as soon as possible so it is not possible to dispatch this order to other address. Kindly try to receive this parcel as the same address and provide us that address mostly you present there. As per your query we would like to inform you that no any Reebok T-shirt in your order which you have place.

Kindly note down your Membership number for future reference ITBC09948052

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best services always.


For any further query or assistance please feel free to get back to us or contact us on 011-40502424, 1800-10-24242(toll free)


Thanks & Regards,
JAMSHED ALI
India Today Book Club



My response to ITBC...



On Fri, Mar 20, 2009 at 5:54 PM, Sachin wrote:
What do you mean by NO ANY REEBOK TSHIRT
There was an offer right???



My second e-mail to ITBC. Consider yourself lucky if you get to the customer care!



On Fri, Mar 20, 2009 at 6:04 PM, Sachin wrote:
And what about your customer service? I have placed so many calls on your toll free number and I get no response.

I applied for the scheme Reebok TSHIRT , A BAG and CD's for rupees 1099(700 +399)=1099

Any other offers will be rejected and further promotional mails from your end will go into my spam box.

Thank you.
Sachin


And surprisingly, even before I got a clarification to my last query, I got an SMS which said that the order had been processed...



From: Sachin
Date: Fri, Mar 20, 2009 at 6:05 PM
Subject: Re: order details and address related
To: Response


Hello,

Even before attending my queries, you have processed my order-0GA090037898???

What are you sending in the dispatchment???

Immediately, I wrote back to ITBC...


---------- Forwarded message ----------
From: Sachin
Date: Fri, Mar 20, 2009 at 6:13 PM
Subject: About order:0GA090037898
To: response@indiatodaybookclub.com


Please cancel the order if these items are not coming via VPP:

a) 8 CD's

b) Reebok TShirt

c) Adidas Bag

I have seen numerous complaints on the internet regarding the non-delivery of the aforesaid items.

http://www.consumercomplaints.in/complaints/india-today-book-club-c86529.html

Needless to say, I will not accept the consignment if it doesn't contain the above said items and lastly, this is my last transaction with your organization.

Thanks,
Sachin

+91XX


This e-mail from ITBC didn’t make sense at all. It was a simple case of beating around the bush!



---------- Forwarded message ----------
From: Response
Date: Tue, Mar 24, 2009 at 3:53 AM
Subject: RE: order details and address related
To: Sachin


Dear Member,


We thank you for your e-mail to us.
In this regard we would like to inform you that we have dispatched your order through ARAMEX COD under the consignment number 6127210235.
We request you to kindly wait for some more time and you will receive the same at the earliest.
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068

Warm Regards,

Executive Relations

India Today Book Club


And again, I received an e-mail after 12 days...

and it is funny…security reason, EH?



On Mon, Apr 6, 2009 at 4:34 PM, Response wrote:

Dear Member,

Thanks for your mail to us.

With reference to your mail, we would like to inform you that as you will receive the parcel kindly intimate us about the same along with your T-shirt size and invoice number, so that we can dispatch the same from our end in the next lot. This is to inform you that due to security reason we do not dispatch the free gift along with the parcel.



Kindly make a note of your membership number as given below for future reference.



* ITBC09948052



We assure to provide you with best service always.



For further queries and assistance please feel free to get back to us on same or call us on our helpline number(s) _

011-4050-2424 or 1800-102-4242(Toll Free**)



Thanks & Regards

Zishan Ahmed

India Today Book Club

My reply to ITBC's response...



From: Sachin [mailto:mailxx]
Sent: 2009-04-06 16:41

To: response (ITBC)
Subject: Re: order details and address related



Nothing was mentioned in your TOC about gifts arriving late!

What is the use of providing TSHIRT size on your page( when I initially signed up for the offer..)when I need to inform you again about my size again now???

I understand your marketing gimmick. Do what you can. Am not accepting your parcel as you all have violated TOC's of the offer.



On Wed, Apr 8, 2009 at 4:31 PM, Response wrote:


Dear Member

Thanks for your email.

With reference to your mail we would like to inform you that as your order has been already dispatched from our end, it is not possible for us to cancel the same. Kindly accept the delivery as it reaches to your doorsteps.


We value your association with the India Today Book Club and assure you of our best services at all times.


For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 am to 6:30 pm) or Write to us at:


INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068


Warm Regards,

Executive Relation

India Today Book Club

My response to ITBC...


---------- Forwarded message ----------
From: Sachin
Date: Wed, Apr 8, 2009 at 4:37 PM
Subject: Re: order details and address related
To: Response


I am sorry but I am not accepting your offer.

Thereafter, I thought of writing to ITBC directly. In search of the ITBC contacts, I accidentally stumbled upon Mr. Prabhu Chawla’s blog.


So, I posted a comment to Mr. Prabhu Chawla on "Seedhi-Baat". I waited for a day, to see if action will be taken, before posting this piece on my blog.



Dear Mr. Chawla,

Greetings! I didn't stumble into your blog-site by chance and this doesn't pertain to the talk you had with Mr. Anand. But, rather, it is due to unavoidable circumstances. I am not too sure if you do write the blogs yourself or you have a "ghost-writer". I wouldn't care and further I don't know if this comment will approved. This is but a strict "Seedhi Baat" about what is happening with a subsidiary of India Today- the India Today Book Club.


Do you realize there are tens of hundreds of bad reviews for the book club and it is has reference directly to "Aajtak" as per the confidentiality note in the e-mails they sent?

I didn't care about these but ITBC has proved that the reviews are correct!!

As per the marketing policy, I received an email about CD's+TShirt+Adidas bag at Rs.1099(inclusive of delivery charges). I went ahead trusting your brand but it seems only the CD's will be sent. A lot of my friends have also been "cheated" like this-luring prospective customers with e-mails and not delivering what is promised.

I had a torrid time reaching the customer care and when I did, they informed me that I need to read the TOC. This is funny the ad about the offer is as big as the webpage itself and TOC doesn't specify sending packages by parts.

When I see "Aajtak", I see a lot of breaking news everyday, everyhour. Have you ever thought of portraying ITBC scam on your news channel? Or is the media based on selfish values?

I can give you lots of reviews available on the internet on ITBC, if you don't believe in this.

If you do not have the authority, do please forward to the authorities concerned. I trust you with the job of being a responsible constituent of the Indian Media.

Best Regards,
Sachin

I haven't yet received a feedback...

Incase you receive offers like this from any company, Remember to:-

a)Check offer reviews and feedback by searching the Internet. "ITBC" and companies like "Country Club" has tons of negative feedback from customers.

b)Check the e-mail address of the sender.

c)If you have doubts, approach the company through it customer care and inquire.

82 comments:

  1. Dude, this is pathetic. I could only half understand what Mr Jamshed Ali was trying to tell you in the first response from them!
    I went through the URL you have given (regd complaints against ITBC) and it seems you were one among them! Truly shameful on India Today's part! It is supposed to be a brand of unshakeable ethics and this is utterly terrible on their part.
    I suggest you go to consumer forum and lodge a complaint against them, otherwise this will never stop. And there will be many more people like you who will be cheated.
    I have always been skeptical of such offers, and now I have solid proof thanks to you.

    ReplyDelete
  2. Yes, Rahul you are right in asking me to go to the consumers forum!

    But, I haven't yet been cheated since the consignment was to arrive via VPP(Value Payable by Post) and if it doesn't contain the shipment stated in the advertisement, I will not accept it at all. I believe, I have every reason to do this.

    When I called up the customer care, the guy on the other end informed me that only CD's are coming. To get the bag and the TShirt, there is another process.

    Wow!!

    By the way, watch out for my next post on Credit Card companies. Have you ever tried closing them? It is a tough task...!!

    ReplyDelete
  3. Err*
    I mean tried closing the card...

    LOL!!

    ReplyDelete
  4. Yes. Thankfully it's VPP - the old way so you have not paid anything yet. That's good.

    As for Credit Card, yes I'm closing all my cards now. I have spoken to HSBC people and there didn't seem to be such a problem in that. However, will look forward to your post on them.

    ReplyDelete
  5. Anonymous9:56 AM

    India Book Club offer seems to be running a fraud. I made the payment of 2499/= by card in Jan'09 till today I have not got the material. So many email correspondences has taken place. I noticed each mail writes same "We sincerely apologize for the inconvenience caused to you. ...", Initially I thought now something will be done. Now I am loosing faith on their words. Surprisingly Mr. Prabhu Chawla works for the group who supposedly grills the fraudulent. Why he is not correcting his own house? I do not know, so called consumer forums also seems only gimmick as no body pick up the phone?

    ReplyDelete
  6. Hi Anonymous,

    I really feel sorry for you.
    Why don't you write an e-mail to all of these folks?

    http://www.india-today.com/contact.php


    I have read somewhere that it takes time but the issue gets addressed.

    Hope that helps!

    Best Regards,
    Sash Sheen

    ReplyDelete
  7. Anonymous11:52 AM

    I have also placed order of CD. CD RECIEVED. BUT FREE GIFT ISNOT STILL RECIVED.

    ReplyDelete
  8. Janvi7:04 PM

    Hi
    I had ordered 2 reebok watches worth 799.The order is still not reached its more than 2 months, got a call from blue dart that i will receivve it within 3 days.Should i accept it or not? its VPP but i am worried that can reebok make such cheap watches? do they even make a watch?
    So i am quite diecy? will they be the original? wud it be a damaged one? plz tell me wat shud i do? can we open a VPP order and check and then pay?
    plz reply soon as my order will reach soon..
    Janvi

    ReplyDelete
  9. Hi Janvi,

    Read the reviews about ITBC. You will not find a single positive feedback.

    In my opinion, do not accept the packet. Again read the reviews for more information on the Rs.799/- offer and customer's inputs on the offer.

    And I believe BlueDart might not accept back the packet if you open it.

    First, read the TOC's carefully. Check how long does it normally take for delivery and when the shipment has actually arrived.

    Normally, they do not send the gift along with the actual ordered item. You will get a voucher that you have to redeem and it will take a while before it comes or may not come at all.

    ReplyDelete
  10. I have placed an order for Reebok fitness pack worth RS 3000 on July first week, but doesn't received yet. I have contacted its customer care two weeks before and heard from them that my order is still in process will get it with in 15 days and those 15 days already gone. what to do now??

    ReplyDelete
  11. Anonymous2:21 PM

    Hey I Am really sorry that you have had such a harrowing time !!!! I too had ordered the same CD set & got it after 2 phone calls & 8 weeks of wait.....with the free gifts of shoes, bag & towel or something !!! Sorry can't say that I have had the same kind of experience as yours. I agree they take a helluva long time. Had earlier ordered "SAAZ" set of 16 CD's (Indian classical music)...excellent collection!! Got that bang on time too.

    ReplyDelete
  12. Anonymous3:39 PM

    well 4 me the experience is almost reverse from what this user explained us , like i order reebok sunglasses,t shirt bag kit and they told me tat it'll take nearly 3 weeks to reach me and they'll inform me the updated of my orders , and they did the same like every forth or fifth day 'll get the mesg 4m there side updating on my order and reconfirming and on 14th day i received my order which is 2day and i was very much satisfied with there service and i paid cash on delivery and first ck the parcel then singed on doted line i luv every thing of tat parcel .

    ReplyDelete
  13. Anonymous7:15 PM

    I was about to click the Submit button

    ReplyDelete
  14. rajeev bhaiya12:18 PM

    wow and i thought i was alone.
    but i was cheated not once but twice so that makes me unique.the first time i was charged twice for a product(raebok wallet/benetton watch...)and although more than 3 months have passed and they have accepted their mistake and in spite of several apologies nothing has happened.
    the second time i was offered a holiday package and was charged for it and was sent a set of books of which there was no mention.God only knows what it would take to rectify this

    ReplyDelete
  15. Anonymous3:22 PM

    These are Mother fuckers.I have also painful experience.I have communicated with them more than 30 times by mail and countless time by phone.I think I have spent more money in that than the original payment of Rs848.00.In my view we should teach a lesson to them.

    ReplyDelete
  16. Anonymous4:22 PM

    Unfortunately I am another victim of the same racket. I placed an order for one Reebock summer kit in April this year and paid Rs.2198/- thru my credit card. First they somehow tried to get the payment twice which I stopped through my bank. So far I have not received anything. In reply to my each mai, they start with `We apologize for the inconvenience cause to you..` and so on. I have even talked to them over telephone and I got only assurance that my consignment will be delivered in a week.

    ReplyDelete
  17. Thanks to you all, i have been receiving calls from these people for the last two weeks and i was told of being a member when i myself had not registered for it. Just thought of finding on the net and thank god fund the exact issues you all had. Regards Rahul

    ReplyDelete
  18. Dear Sir,

    Greetings!

    We are from india today book club.

    We request you kindly confirm us whether your complain has been resolved or not.


    Waiting for your revert.

    We value your association with India Today Book Club and thank you for your patronage & co-operation.

    For any further query or assistance please feel free to write us on feedback@indiatodaybookclub.com or call us at 011-40502424.

    We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

    Thanks & Regards,
    Team, India Today Book Club

    ReplyDelete
  19. srestha4:27 PM

    This is unbelievable! The INDIA TODAY BOOK CLUB is just another fraud company! Reading these reviews I feel that I have also fallen into the trap. In Jul I received a call from INDIA TODAY BOOK CLUB and I remember the person who called us was Amit. They told me about an offer of Rs.7598 for the following:

    1. Rs.5000 diamond voucher

    2. home theater (DVD player +Speaker) with feature of USB pen drive playback as told to us.

    3. Reebok watch

    WE made the payment through credit card on 25th Jul 2009 with full trust as it was INDIA TODAY book club - a renowned company!!!

    After huge number of follow ups only from our side (there was not a single information regarding this delay from your side) we received our products on 23-Sep-2009.


    When we checked the items we received, we were shocked to find such mismatch between the items spoken of and the items sent.


    1. There was no Rs.5000 diamond voucher for which we had agreed to the offer

    2. The home theater (DVD+Speaker) has no feature of USB pen drive playback as told to us. I have only accepted the offer due to this advanced feature. Otherwise there is no use of the product.

    3. The Reebok watch has no match with the dialogue I had with Mr. Amit.


    I had wanted to check above the products before purchasing, but we were given wrong model nos. Therefore there was no way to check it on the website. We trusted in INDIA TODAY and purchased the product but were simply fooled.


    We have cancelled another order ID: 110035778 payment made on the same day 25-Jul-2009, but the amount is still not deposited to our credit card.

    We had not expected such response from INDIA TODAY. I myself is working from a renowned district network organisation and we have been in association with departments of INDIA TODAY. My husband is from IT department and we have a strong network. It is this disappointment that we feel to share so that people who get calls from INDIA TODAY BOOK CLUB donot get carried away with the offers and fall to the trap.

    Give us what you have offered!!!

    Srestha Roy, BHuj, Gujarat

    ReplyDelete
  20. India Today Book Club's reputation management scheme.

    ReplyDelete
  21. Hi am saravanan shanmugam here i have ordered a reebok gym kit on 28 Aug 09 and till date i havent received any consignment from your side. i have called the customer care for more than 15 times that too on the STD i have spent Rs 600 for the telephone, this very fraud offer and irritating the customer. please refund my money back to my credit card. its too much i want my money back.ITBC09947037

    saravanan

    ReplyDelete
  22. Hi am saravanan shanmugam here i have ordered a reebok gym kit on 28 Aug 09 and till date i havent received any consignment from your side. i have called the customer care for more than 15 times that too on the STD i have spent Rs 600 for the telephone, this very fraud offer and irritating the customer. please refund my money back to my credit card. its too much i want my money back.ITBC09947037

    saravanan

    ReplyDelete
  23. Saravanan,

    See note below from ITBC:

    For any further query or assistance please feel free to write us on feedback@indiatodaybookclub.com or call us at 011-40502424.

    We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response

    ReplyDelete
  24. Sash as per your directions, i have sent the mail to feedback@indiatodaybookclub.com but how long will it take for these people to send the packet to my address or should i keep wasting my money and time on this No 011-40502424, Nobody picks up the call?????????

    ReplyDelete
  25. Try these ...
    Last resort..

    http://www.google.com/search?q=indian+consumer+court

    ReplyDelete
  26. Saravanan,
    Retrieving paid money is a painstaking process. Keep following up. Write to everyone related to India Today Book Club. Approach consumer court- sue them!!

    ReplyDelete
  27. Sash,I have been writing to those people, i am able to get through any of the telephone Nos and they haven't sent me the packet yet, i am hospitalized due to which i am not as active as i was please do help me out.

    regards
    saravanan

    ReplyDelete
  28. I have been writing to the Customer care every time i write there is reply like this one on 04th Nov 09 but the nothing is happening.

    Dear Member,



    We apologize for the inconvenience caused to you.



    With reference to your mail we request you that kindly wait for 10 to 15 more days. You will receive the same soon.



    Please note your Membership number ITBC09947037 for your future references.

    We value our customer and trust that you enjoy our products.

    Your valuable association with the India Today Book Club means a lot to us.



    Assure you of our best possible services always.



    For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)



    Warm Regards,

    Amit Kumar

    Executive Relations

    India Today Book Club

    ReplyDelete
  29. Saravanan,

    Consumer court is your only option now I guess.

    ReplyDelete
  30. My mail to INDIA TODAY (It happend in Andhra Pradesh also)

    Dear Sir,I hope you would have sentto myold address,Please make sure to send it to my new office addressas communicated in my last mail.>with regards,>L N Rao>>>On Tue, 17 Nov 2009 10:21:39 +0530 wrote>>Dear Nageswarrao Lokre>>>>You seem to have missed the delivery of your order pack. The details of the order pack are as under :>>U0362 UCB - SUNGLASSES-6OCCU3696-GREEN>>Order No: 0GA090028021>>Order Value: 599>>Invoice No: ORA090027227>>RTO consignment No: 643172>>Transporter Id: POSTAL>>>>>>I am sure you would like to add these bestsellers to your collection.>>We will attempt to deliver it once again.>>We request you to leave instructions with someone at your address to>>receive the order parcel in case of you are absent for any reason.>>>>>>Thank you once again for ordering with India Today Book Club.>>>>For any further assistance please reply to this email or call us at 011-40502424>>(10 a.m. to 6 p.m.) or SMS ITBC to 52424. Yours Sincerely>>>>India Today Book Club.

    ReplyDelete
  31. SIVAKUMAR NAIR3:48 PM

    AT LEAST YOU GOT ONE PART OF YOUR OFFER. I AM OF THE LESS FORTUNATE TYPE WHERE THERE WAS THIS OFFER OF BENETTON SUNGLASS FREE WITH A SHIPPING CHARGE OF RS 599. GUESS WHAT HAPPENED i HAVE RECIEVED A POUCH OF BENETTON WITH NO SUNGLASS. TILL DATE I HAVE SENT THEM 6 EMAILS, HAVE RECIEVED THREE REPLIES AND NEVER COULD BREAK THROUGH THE FIRST LEVEL OF CUSTOMER SERVICE. GREAT COMPANY INDIA TODAY. JUST BECOS THEY HAVE THIS PRESS AND MEDIA SUPPORT THEY CAN DO WHATEVER THEY PLEASE . THEY ARE WORSE THAN THE SCAM INFECTED POLITICIANS.

    ReplyDelete
  32. Anonymous2:53 PM

    SaiedReza
    India book r mother fucker & cheater I have been cheated by them as others but I will take them to court & will not let them go.
    PLEASE PLEASE DO NOT ORDER THEY ARE CHEATERS

    ReplyDelete
  33. Dear SIVAKUMAR NAIR

    With reference to your complaint, we request you to we would like to request you kindly provide us your order ID or order booking id and mode of payment along with your full address, so that we can check the details and inform you the same.


    You may please also give us your email id and phone number which you used while filling your order form to locate your details faster.

    We value your association with India Today Book Club and thank you for your patronage & co-operation.

    For any further query or assistance please feel free to write us on feedback@indiatodaybookclub.com or call us at 011-40502424.

    We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

    Thanks & Regards,
    Team, India Today Book Club

    ReplyDelete
  34. The complaint made by Mr. Saravanan Shanmugam has been resolved. If you have any further queries, please mail back to us on our given id:

    feedback@indiatodaybookclub.com

    Would request you to kindly mention this subject: ONLINE COMPLAINTS
    Whenever you mail us for quicker response,

    or call us on our customer care No.-

    011-40502424

    ReplyDelete
  35. Anonymous3:49 AM

    What the hell !!

    ReplyDelete
  36. arora ml9:38 AM

    i have sent request form no. it23553 for free gift offer on 11-1-10 to banglore office, but i have not received any response till today.invoice n0.ora090016408 and order no. oga090016455.

    ReplyDelete
  37. Dear Sachin Tiwari

    We wish to inform you that as per our details the parcel against the booking ID MITBC-WEB-12182175 was delivered

    But due to some reason it was refused by your end so we are unable to process your free gift.

    As we are unable to process your order.

    We value your association with India Today Book Club and thank you for your patronage & co-operation.

    For any further query or assistance please feel free to write us on feedback@indiatodaybookclub.com or call us at 011-40502424.

    We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

    Thanks & Regards,
    Team, India Today Book Club

    ReplyDelete
  38. Dear Jahnvi

    With reference to your complaint, we request you to we would like to request you kindly provide us your order ID or order booking id and mode of payment along with your full address, so that we can check the details and inform you the same.


    You may please also give us your email id and phone number which you used while filling your order form to locate your details faster.

    We value your association with India Today Book Club and thank you for your patronage & co-operation.

    For any further query or assistance please feel free to write us on feedback@indiatodaybookclub.com or call us at 011-40502424.

    We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

    Thanks & Regards,
    Team, India Today Book Club

    ReplyDelete
  39. Dear Sir/Madam,
     
    We thank you for providing an interaction medium to us and our respected customers.
     
    There are some complaints of our respected customers on your website.
     
    We regret to inform you that as they have not provided any contact details or any reference no. so we are unable to track their details and we are unable to help them out.
     
    So we request you kindly provide us their contact details so we can track them and resolve these complain.

    We also want to inform you that by using your email form we marked an email but we did not receive any revert from them.

    So we reqeust you kindly suggest a method so we can re-solve these complaints or remove these complaints from your site.

    Waiting for your valuable suggestions.
     
    in case any query kindly contact us at bookclub@offers.indiatodaybookclub.com or at 011-40502424
     
     
    Thanks & Regards
    Susheel Kumar
    India Today Book Club

    ReplyDelete
  40. Anonymous12:02 PM

    gr8 work for consumer awareness.

    ReplyDelete
  41. Rajesh Mahajan2:48 PM

    I agree, i am suffering for more than two months after having palced orders with India Today Book Club,,,, it's a pity that reputed organisaitons like this are indulging in unethical practices.

    Their people never come to deliver the goods & then they claim that no one was at home when the delivery guy came. It is a standard excuse they seem to be giving to a lot of people.

    Can we make a sort of forum & file criminal cases against these people? Anyone interested may please call me.

    Rajesh Mahajan, Hyderabad
    # 9963944459

    ReplyDelete
  42. Anonymous12:18 PM

    My membership ID with India Today Book Club is ITBC08774081. I had placed an order (TELESALES/0GA090014244) worth Rs.1897/- for Reebok kit (shirt, watch, belts etc.) on 06-March-09. When the ordered items were not delivered after more than 4 months of order, I requested to cancel my order and refund the payment. I have been following up over phone and emails for last 12+ months, but ITBC team is unable to process my refund till today. What should it be called “fraud”, “failure of a REPUTED company in online business”, "shame", or what? Is there any chance to get my hard-earned money back?

    ReplyDelete
  43. These guys are serious cheats!! Try using ONLINE COMPLAINTS in the subject line and sending an email to customer support. If that doesn't work out, then send email to all of its management including the Mr. Respectable Prabhu Chawla through his blog or

    wecare@intoday.com
    AND
    http://indiatoday.intoday.in/site/question_form.jsp

    ReplyDelete
  44. dear all,
    it's a cheat company.i know much more before than all u people.

    so,send a mail to "beware@network18online.com"
    see the result on CNBC TV-18.

    u may not"b'coz" it's also a media co.
    and mr. prabhu chawla is also a friend of mr.raghav bhal.

    ReplyDelete
  45. Anonymous4:43 PM

    dear all
    indiatoday is cheat company, pl let me know waht
    we can do with this company one of my friend has
    already paid the money throgh credit card

    ReplyDelete
  46. milind lawand 9767899220
    invoce no itbc10301027
    i m not satisfy ur service this is totaly frod .today i recived my rebook kit.but thr r no items in this kit.i paid 3298/-but its totaly west.

    ReplyDelete
  47. Anonymous2:55 PM

    I had bought many books and CDs from India Today Book Club. I like the fact that their customer care is very helpful. For any kind of information one can usually dial their customer care number at 011-40502424 or by sending an email at response@indiatodaybookclub.com.

    ReplyDelete
  48. Rajesh Mahajan10:43 AM

    it is a national shame that promoters of such companies are given awards like padma shree by our fucked-up governments.

    ReplyDelete
  49. hi im also cheated by india today bookclub by phone they offered me 12 indiatoday books 3 encyclopedia cds holiday package for faimly and return airticket for on person for Rs.3198
    i pay via creditcard on 8/3/2010 but till today i get nothing although they promised in one week i get but after a month no result i contacted severel times with mr. alex (09911538021)everytime he said he will call later but nothing happenes yet i knew im cheated with this big name company but friends u r b carefull thankyou rajesh-09890828272

    ReplyDelete
  50. I am soooo pissed off right now9:51 PM

    SUCK MY BALLS INDIA TODAY BOOK CLUB. 0o . You buttholes should stick to selling that dumbass magazine of yours. my dad is really hardworking, gullibe, naive and trusting, and he put his faith in you pieces of shit to go on a holiday, meant to be a surprise for my mom for their 25th wedding annivesary. You cocksuckingbullshitters have so many hidden conditions and scam schemes, for example when you say you value your customers, you really mean you value your customers money. All of your offers have a hidden intention like that. For a holiday package that was meant to be 5000 bucks hes somehow ended up spending 50000 bucks for some outdated electronics and a watch that has a lizard for a strap. You've ruined my parents silver jubilee anniversary and now its personal, not just business. SCREW YOU GUYS.

    ReplyDelete
  51. @"I am soooo pissed off right now said... "

    Sue them...

    ReplyDelete
  52. Total scam! Stay away from India today book club....

    They keep spamming my mobile with their advertisements and I don't know how to get rid of it.

    And most of their products are fake or of the lowest quality...

    ReplyDelete
  53. Anonymous6:31 PM

    It is total bull shit and cheating people of their hard earned money you can keep on mailing them on their id which are

    chirag.patnaik@intoday.com, feedback@bigcity.in, feedback@indiatodaybookclub.com, pm.sukumar@intoday.com, prabhu.chawala@intoday.com, vivek.gaur@intoday.com

    ReplyDelete
  54. hey I am too suffering similarly and these cheaters are not even responding..I am head ban on taking some action immediately..

    Kalpesh T vora 40784444
    creation.india@gmail.com

    kalpesh

    ReplyDelete
  55. can we all not complaint to COPS?
    or
    some authority togather
    &
    teach them a lesson

    kalpesh creation.india@gmail.com

    ReplyDelete
  56. Anonymous1:22 PM

    India Today Book Club is totally fraud company and is misusing heard earned money of the people and even not responding to numerous mails their mail ids are

    chirag.patnaik@intoday.com, feedback@bigcity.in, feedback@indiatodaybookclub.com, indiatoday@bigcity.in, p.chawala@intoday.com, pchawala@intoday.com, pm.sukumar@intoday.com, prabhu.chawala@intoday.com, prabhuchawala@intoday.com, vivek.gaur@intoday.com,

    ReplyDelete
  57. vidur2:05 PM

    It is totally a fraud company cheating people

    ReplyDelete
  58. I too bought a holiday voucher for a odd 6000/- in May 2009, banging my head at so many different numbers and mail ids but no one listens. its not only India today But also BIG CITY PROMOTIONS - customer care partner of ITBC, where no one listens. I've checked about Big City promotions in Austraia also(Its principals are in AUS), all the site are full of complaints in Aus as well about BIG City. What to do...

    ReplyDelete
  59. Anonymous1:43 PM

    Dear Sir,

    We have come across your on line complaint on

    We have gone through your complaint, we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.

    We value your association with India Today Book Club and thank you for your patronage & co-operation.

    For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

    or call us at 011-40502424.

    We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

    Thanks & Regards,
    Team,
    Bag It Today.

    ReplyDelete
  60. Anonymous8:05 PM

    it is a big fraud....get together to teach them a lesson..they are doing unethical business practices....

    venks

    ReplyDelete
  61. Anonymous11:31 PM

    Thanks many Today I got a call from BAg it today asking me to pay for SAMSUMG LCD TV in return I shall get the prize of Rs.50000 in the shape of gift vouvher from surat diamond.
    after reading all these frauds on internet I am escaped to be cheated

    ReplyDelete
  62. How would you like the ability to check in on your house,
    wherever you are, from your cell phone or computer?


    http://02a74m4qunmqkp7myq5dxgyw0z.hop.clickbank.net/

    ReplyDelete
  63. Anonymous8:04 PM

    I am also cheated. First i ordered one CD pack. Some days latter one person called up me told I have won prize of 1lak and to avoid IT you should buy some items equivalent to the tax amount and now i chasing them. unfortunately I did not have any booking number

    Sush

    ReplyDelete
  64. Anonymous8:05 PM

    I am also cheated. First i ordered one CD pack. Some days latter one person called up me told I have won prize of 1lak and to avoid IT you should buy some items equivalent to the tax amount and now i chasing them. unfortunately I did not have any booking number

    Sush

    ReplyDelete
  65. bhai go to some other news channel competitor of aajtak they will surely buy your story ;)

    all the best

    ReplyDelete
  66. I have been receiving such mails by tons. Today I got call from ITBC that I have won 1Lk; 50k in gold and 50k in diamond voucher.
    I need to pay immediately Rs.15000/- by credit card transfer to avail this offer. They sent two mails to me which had spooky-looking India Today logo and some other jewellers logo. The contents were badly formatted. The person on phone was in great hurry and pushing me to enter card details to clear 15k payment. Not ready to give any written/faxed commitment.

    Please ignore such mails/calls if you receive

    ReplyDelete
  67. Dear sir/madam

    This is to inform you that i am an eminent customer of Indiatodaybook club. I have been purchasing products from past 4 years.But i am really sorry to say that this time my product was not delivered properly and i have already paid the money.

    I ordered for UCB Women's wallet and belt worth rs 898 via sms from my mobile number 9844744240. when i received the courier, only belt was there.

    I immediately wrote to feedback@indiatodaybookclub.com and response@indiatodaybookclub.com
    I even complained to indiatoday book club customer care on 01140502424.I was given the complaint number as 590310.

    Inspite of my several calls, nothing has been done. i am mentioning every details below.

    INVOICE NUMBER - ORA100012621

    INVOICE DATE - 29-07-2010

    ORDER NO. - OGA100012782

    ORDER DATE - 27-07-2010

    LOC ID - A

    ACTIVITY - SMS

    CONSIGNMENT NO - 6147198816

    TRACKING ID - 2010-00000000D139640

    MEMBERSHIP NO - ITBC08489441

    INVOICE AMT - RS 898

    Weight - 400 gms

    All i want is please send me the UCB Women's wallet.

    I will look forward to your speedy promptness.

    Kumar gaurav

    +919844744240

    Bangalore

    ReplyDelete
  68. Anonymous3:22 PM

    Hey guyz i got the call from ITBC today and i asked them to call me later on thank god i read this blog,and now again i got the call form them and i just fucked them, tht person got angry and disconnected the phone... ha ha ha

    ReplyDelete
  69. They have changed their name to Bag It Today so that they can literally loot their customers till they become beggars.

    ReplyDelete
  70. ITBC | Fraudsters and Cheats | Proposal for a Class Action Suit

    Hi,

    I am Sujata Garimella.

    Like you, I too trusted the India Today name and had ordered stuff from ITBC. My experience was awful. I did not get what I ordered for. I did not get the promised "extras". And I did not get any solution either.

    This whole nightmare started in September 2009 for me.

    To top it all they still keep calling me.

    I plan to sue them for Rs. 10 lakhs. I have started an action against them and would like more victims of ITBC's dirty tricks to join in because there is a lot of strength in numbers.
    Please click the link below and join in.

    http://voip-india.webs.com/itbcsuethem.htm

    Like you and me there are lakhs of other victims of ITBC's malpractices. There is a link in the web page above that will take you to a list of the sites on which people have complained. I request you to take the time and send at least 50 of them this mail and ask them to send it forward.

    That way we can reach the maximum number of people in the shortest period of time and quickly initiate legal proceedings.

    I hope we have 10,000 people and then, if not getting the money we can at least ensure that the company closes down.

    Looking forward to take up arms together with you.

    Sujata

    ReplyDelete
  71. Stay away from these shopping web site also the telesales from INDIA TODAY BOOK CLUB.
    http://www.bagittoday.com/itbc/index.jsp
    www.indiatodaybookclub.com
    This is to make everybody inform that India Today Book Club is doing fraud with general public. They are digesting the money of general public’s hard earn money. This is from my personal experience. Which I want to discuss with my online visitors, so that they can protect their savings. These are the web links for online shopping. Please stay away from these shopping sites. I lost my `18000/- . Still they are not in the intension of refunding back.. From past 5 month they are just sending me the pre-formatted emails.
    I got the same language and format more then 100 times. No satisfactory and convincing reply from the so called Big shopping company. I called so many times to their customer care no. but there is no customer service in this company. No feedback. All the people are shameless in that company. They are just keep postponing the matter as the have no intension to give back my money. So be aware from this kind of fraud companies. I know the brand name is very big but believe me services are worse.
    This is the list of customer care representatives I spoke with and who give me worse experience. I started keeping the detailed log of my calling from the 9th June:
    Senior in charges are Aadil / Kapil / Raashid / Salil. But no Sr. in charge is coming in front to give the answer why it’s taking too much time to resolve the matter. Why they are not refunding my money. SHAKILA is the TL in this company. There is no way to get the money back. May be when I take the legal step. I’ll get my money. There is no responsible Sr. officer in this company.

    Here is the whole story about my bad experience:

    This is Abhinav Mishra from Mumbai. This is about the order No. 880105829. Ref no. is OGA-100012266. I received the call from Sales department of INDIA TODAY BOOKCLUB in April. They offered me X-Box 360 to purchase. I agreed to purchase it but I told the representative to send me the X-Box 360’s upper model. At that time I didn’t know which upper model is. He told me that India today is offering Arcade model. I told him if it is the upper model sends me. I don’t want to buy lower model. But when I receive it I found there is a model comparison of upper model (Elite) and lower model ( Arcade ) on the top of the box of X-Box-360. Then I get to know that Elite is upper model and Arcade is lower model. I called the customer care and discuss the issue. They asked me if I am not satisfy with the product I can returned it back to India today and my money and currier charges will be refunded. I returned the parcel on 23-04-2010 through Blue Dart Currier. Sending you the Dispatch slip copy second time. First time I sent the slip on the same day when dispatched the parcel that means on 23-04-2010 .Company received the parcel on 28th April 2010.
    Blue Dart Waybill No : 50108753774
    Pickup Date : 23 April 2010
    From : Mumbai.
    To : Delhi.
    Status : SHIPMENT DELIVERED
    Date of Delivery : 28 April 2010
    Time of Delivery : 16:30
    Recipient : Stamp.
    It has been more then 4 month when INDIATODAY didn't refunded my money which is Rs.17489/- + Currier charges Rs575/- .I keep sending the emails about the matter. But your department is not also replying my emails. The matter is taking care by : Piyush Thapa, Manisha, Shiv Bahadur and Jaagriti.But frankly speaking to all the visitors the whole department of INDIA today is mismanaged. I am not satisfied with the services of India today book club. There is no feedback and customer service relation system in your company. If any body is planning to purchase something from India today book club, please don't shop from that company, else you will loose your money. No one is helping me. It was my hard earned money. Now i am planning to move consumer court.
    Abhinav Mishra(09833514787) :confused:

    ReplyDelete
  72. Anonymous5:24 PM

    Hey guys,

    I received a call today saying that I have to deposit 15000 and I will get jewelry vouchers worth 300000. Sounded fishy to me from the start. Glad I found this site. Someone should file a complaint with the police about this.

    ReplyDelete
  73. Anonymous12:00 PM

    My ITBC Book Club membership Number: ITBC 08462415. Over the lat 7-8 months period, I was made to purchase several items in the name of my being among the first four in the country, who have become qualified for the draw of cash gifts with a chance of getting atleast 25,000/- if not more in the lucky draw. Further, I had been told during this period I have won agold gift box, with diamond vouchers worth Rs. 6,00,000. For this purpose I was made purchase goods of Rs.29,0000/-, Rs.14,998x 3 times with a promise of providing clubbing facility of vouchers each of Rs. 5,000/-. As recently as a few days back, another 3,298/- was collected promising to fulfil the promise. Now ultimately, it is being told that as a policy, providing of diamond vouchers was withdrawn, and only some diamonds with insurance and certificate about the quality of the diamonds will be given on payment again of certain amount. If this is not cheating and looting , what else is this activity of India Today Bokk Club? Is any responsible peson in the oranization in any position to provide answers for such scam?

    Mupparaju Venkata Subba Rao
    E-mail: subbaraomv1950@rediffmail.com

    ReplyDelete
  74. Anonymous7:00 PM

    Hi. I made a big mistake not to read up on bagittoday. I made an order of adidas shoes n bag along with few other free gifts. Recieved th pckg today and paid 2600 for it. On opening the pack there was only the free gifts of sub-standard quality with no shoes which was the reason i ordered. Cld customer care and they said they had some technical problems. But after reading these posts i have lost all hope. Feeling depressed bcoz it was hard-earned money. Hope no one else falls for their offers. This is what comes frm trusting.

    ReplyDelete
  75. Anonymous10:51 AM

    THESE BASTARDS ARE MOTHER FUCKERS

    ReplyDelete
  76. Anonymous4:12 AM

    It is entirely a fraud plan to make money by a bunch of illiterates together as a team, which does not have any working office neither do they have any connection with India today. All they do is convince the innocent and draw their card details through a fake IVR. Please beware of such a Fraud and try to give it back to them hard and rude when you receive such calls.

    ReplyDelete
  77. Naveen10:12 AM

    I too have been taken for a ride by this fraud company. In May 2010 I got a call in my mobile with an offer of digital camera, diamond vouchers and free vacation for four for which an amount of Rs. 7568 was transferred to ITBC through my credit card. when after a month there was no response, i contacted the helpline and was told that the offer was cancelled and that the amount would be repaid to my account. from then till date i am a regular caller to the helpline to be informed that my transaction is being processed and that the money will be deposited either next wednesday or monday. the monday has never come. even today i called up to be told that my issue has not been resolved. i asked the chap, Neeraj, to give me the complete address of the firm so that i can send a legal notice, but he denied saying he could not give me the address as it was company policy not to give out the address. i also wanted to know whether i will be paid any interest for the money which they had been keeping with them for the last 6 months, wbut could not get a proper reply. Please advice me what should be my next plan of action? i want to take legal action on the firm.

    ReplyDelete
  78. Anonymous1:57 PM

    yes india today book club is totally a fraud company. i have also been cheated by it.

    ReplyDelete
  79. Anonymous4:23 PM

    yes india today book club is totally a fraud company. i have also been cheated by it. Never get involved in any of the transactions eithr by email or phone.
    Why government is allowing such nasty company's to do bussiness on indian land with a name 'india'

    ReplyDelete
  80. shashank talati3:59 PM

    yes india today book club is totally a fraud company. i have also been cheated by it. Never get involved in any of the transactions eithr by email or phone.
    Why government is allowing such nasty company's to do bussiness on indian land with a name 'india'

    i also made a big mostake by bying reebok kit worth rupees 3999 on 2nd of january and that too i took 2 kits by credit card and got cheated and didnt recieve my valuables.

    really a big froud by this india today.
    goverment should file a case against this company

    ReplyDelete
  81. Anonymous10:17 AM

    You know, guys, there is a way to get back at this company.

    Register at their new site Bag it today, use false address, and order lots of items via VPP. Then see the fun. If the courier calls about delivery, just keep telling them to wait a few days as you are out of station.

    If all of you do it, this should give the bastards something to think about.

    ReplyDelete
  82. Thanks for sharing...

    here is one of the good Online Food Deals site in india: Online Deals in Delhi at Khaugalideals.com

    ReplyDelete

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